MAIDSPARKLE® Housekeepers tailor your cleaning service to suit your specific needs. You set the priorities for your housekeeper. This is why we provide each of our customers with a customized estimate.
To request a free estimate, please call us at (310) 477-8919 or email us at info@maidsparkle.com or use the form provided on our contact page. We will be happy to provide you with a prompt, customized estimate!
1. Our personalized estimate will ALWAYS include any applicable discounts. Rates will be quoted per person per hour. Billing time commences once we enter your home. Typically teams sizes are 1, 2 or 3 people. MAIDSPARKLE® reserves the exclusive right to select the team size based on the schedule and staffing requirements for the day in question.
2. All estimates are site unseen. The more accurately you can describe the size and condition of your home, the more accurately we will be able to estimate the actual cleaning time. PLEASE NOTE HOMES IN POOR CONDITION WILL TAKE LONGER. We will bill you for the actual time cleaned in 15 minute increments.
3. MAIDSPARKLE® has a fee of $80 for a cancellation within one full business day of a scheduled appointment for any reason.
4. If you decide to commit to a regular weekly, bi-monthly or monthly schedule MAIDSPARKLE® will always try to send out the same team each trip, however to due maid’s scheduled vacations, vehicle issues or illness we reserve the exclusive right to switch teams without prior notice.
5. Please note for the maids any surfaces such as floors or cabinets that require non-standard cleaning materials. The customer will need to provide aforementioned nonstandard cleaning materials in order for maids to clean the surfaces in question.
6. MAIDSPARKLE® can provide laundry services, however we accept NO responsibility for items damaged during this process. MAIDSPARKLE® would highly recommend that the customer remove all dry cleaning items from anything you would like laundered by MAIDSPARKLE® prior to our arrival.
7. MAIDSPARKLE® has a 24 hour warranty from the completion of the cleaning project. If we have damaged or broken an item, please call us within that timeframe and we would be more than happy to repair or replace the item. MAIDSPARKLE® does not give monetary refunds, we would prefer to fix the issue in question, and use it as a training opportunity for the maids. Complaints filed after 24 hours of the completion of the project fall outside the warranty period and unfortunately cannot be covered. MAIDSPARKLE® will not be held liable for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.
8. By authorizing MAIDSPARKLE® Housekeepers to clean your home, you are agreeing in advance to our terms and conditions.
MAIDSPARKLE® services are provided on a one-time, weekly, bi-monthly and monthly basis. If you must cancel your scheduled service, we require notice at least one business day in advance. If you have any questions, please don't hesitate to contact us! We're happy to help.